Oakhouse measures against the new coronavirus COVID-19

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Oakhouse measures against the new coronavirus COVID-19

From the perspective of preventing the spread of the new coronavirus COVID-19, Oakhouse Co., Ltd. (hereafter "Oakhouse") is implementing the following measures. Updates will be provided as they are made.

(1) Cancellations of those whose travel to Japan has been restricted due to government policy

Those who have completed an Oakhouse reservation but have had their travel to Japan restricted will have the cancellation fee waived.


(2) Those who have been requested to self-isolate after arriving in Japan due to government policy

For those who have completed an Oakhouse reservation, arrived in Japan, and have been requested to quarantine and self-isolate at home, in the case that an Oakhouse property has been given permission by the government of Japan to be a place of isolation, as a safety measure you can move into an Oakhouse apartment.
(Not available for share house. If there are no apartment openings you must secure a temporary location on your own.)

In such case, daily-calculated rent for the apartment, condo fee, and post-move out cleaning fee will be charged.

If after the isolation period you have been tested and deemed to have no problems, you can move into the room you reserved previously.
*If in the worst case infection has been confirmed, you may be asked to cover disinfection fees for the room. You may also be charged for the rent for the waiting period after infection has been confirmed.
*When moving to the waiting place, in accordance with government directives, please do not take public transportation such as train, bus, taxi, etc.
*Please understand that we are carrying out this response in adherence with government policy.


(3) Restriction on Oakhouse-sponsored events

Oakhouse-sponsored events scheduled to have been held at Oakhouse properties are cancelled for the time being.


(4) Measures for those who are currently living in Oakhouse house

Recommendation of hand washing and gargling

Provision of alcohol disinfectant and soap (provided depending on availability)

Request that residents refrain from gathering in groups for meals, etc.


Oakhouse will continue to put our residents' health at the utmost priority, and act in accordance with government policy.
We sincerely apologize to our residents and other customers for any inconvenience due to these matters, but sincerely appreciate your cooperation and understanding.

March 25th 2020

April 17th 2020 added information

As part of Oakhouse’s efforts to prevent infection, from March 31st 2020 we have prohibited the following actions.

Outside visitors and overnight guests

Oakhouse asks that residents refrain from the following actions as much as possible.

Gatherings of or meals shared by groups of multiple people

We also request cooperation regarding the following:

Sufficiently ventilating rooms by opening windows, etc.

Oakhouse has also implemented the following for employees of the Shibuya main office:

Implementation of remote work from home for employees

Suspension of visits to customers by employees

Implementation of observation and follow-up regarding health status of employees

Further implementing online meetings

Oakhouse will continue to make efforts to prevent the spread of infection and implement appropriate and necessary measures to put the safety of our residents, employees, and stake-holders at the top priority.

April 17th, 2020

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April 21st 2020 added information

On Wednesday April 17th at around 12:00 PM, we received notice that an Oakhouse employee living on the 2nd floor of Oak Mansion Omori (apartment type) received a PCR test, and was diagnosed as positive for the new coronavirus. The employee is currently receiving treatment at a hospital, and their condition is improving.

By directive of the Ota Ward Public Health Center, on April 18th from 10:00 AM the shared spaces at Oak Mansion Omori was disinfected. According to the Ota Ward Public Health Center, the risk of infection passing from objects is extremely low, and as time goes on the risk is lessened. We sincerely apologize for causing worry to residents. In addition to carrying out the disinfection, we will follow the directives of the Ota Ward Public Health Center and implement any necessary and appropriate measures.

Also, please rest assured that the employee has not visited any other Oakhouse buildings.

■Sequence of events
-April 14th: went to health center, and considering the symptoms the physician contacted the Public Health Center
-April 16th: received PCT test and then admitted to the hospital
-April 17th: diagnosed as positive for new coronavirus. Currently in hospital
-April 18th: Oak Mansion Omori shared spaces disinfected

We sincerely apologize for causing worry to residents, and thank you for your understanding and cooperation.

April 21st, 2020

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June 8th 2020 added information

After the state of emergency was lifted for Hyogo, Osaka, and Kyoto prefectures on May 23rd, it was announced on May 25th that the state of emergency for remaining local municipalities would be lifted.
As a result, Oakhouse will be acting within government guidelines by gradually lifting restrictions as follows.

From May 26th
-Gradually lifting restrictions on spaces and re-allowing use (with some spaces, it may take some time to confirm equipment before re-allowing use)
-Lifting of restrictions on meetings in small groups of people (this is in regards to groups of 3 or less in the lounge)
*The policy of distance between chairs in shared spaces will continue for the entirety of June.
*These lifting of restrictions may be rolled out earlier or later, depending on the house.
*Please wait for clear instruction from postings, announcements, etc. before using. Please do not use spaces/items until official announcement.

From July 1st (limited to if there are no signs of a second wave and there are no further instructions from the government)
-Lifting of restrictions on space between chairs etc in shared spaces
-Lifting of restrictions on gathering in groups, events
-Re-start of allowing visitors and overnight guests (please make sure to request permission for visitors and guests)

June 8th,2020

July 27th 2020 added information

On Friday July 24th at around 6:00 p.m., we received notice that an Oakhouse resident living at Social Residence Nishikasai received a PCR test, and was diagnosed as positive for the new coronavirus.

The person is currently receiving treatment at their parents home, and their condition is improving.

On Sunday, July 26, a professional disinfection service has completed disinfection of all common areas at Social Residence Nishikasai.



However, under the direction of the Edogawa Public Health Center, those residents who have been identified as having high levels of contact with the patient have been moved to our apartment buildings and are waiting.



■Sequence of events
-July 24th: a resident reported the results of a positive test for a new type of coronavirus to our employees. The resident moved to their parent's home on the same day and is their condition is improving

-July 25th: with the quick cooperation of the person who have been identified as having high levels of contact, the residents have moved to our apartment and we have contacted all the residents of Social Residence Nishi-Kasai about details

-July 26th: a professional disinfection service has completed disinfection of all common areas of the property.

We sincerely apologize for causing worry to residents, and thank you for your understanding and cooperation.

July 27th, 2020