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Oakhouse measures against the new coronavirus COVID-19

From the perspective of preventing the spread of the new coronavirus COVID-19, Oakhouse Co., Ltd. (hereafter "Oakhouse") is implementing the following measures. Updates will be provided as they are made.

(1) Cancellations of those whose travel to Japan has been restricted due to government policy

Those who have completed an Oakhouse reservation but have had their travel to Japan restricted will have the cancellation fee waived.


(2) Those who have been requested to self-isolate after arriving in Japan due to government policy

For those who have completed an Oakhouse reservation, arrived in Japan, and have been requested to quarantine and self-isolate at home, in the case that an Oakhouse property has been given permission by the government of Japan to be a place of isolation, as a safety measure you can move into an Oakhouse apartment.
(Not available for share house. If there are no apartment openings you must secure a temporary location on your own.)

In such a case, daily-calculated rent for the apartment, condo fee, and post-move out cleaning fee will be charged.

If after the isolation period you have been tested and deemed to have no problems, you can move into the room you reserved previously.
*If in the worst case infection has been confirmed, you may be asked to cover disinfection fees for the room. You may also be charged for the rent for the waiting period after infection has been confirmed.
*When moving to the waiting place, in accordance with government directives, please do not take public transportation such as train, bus, taxi, etc.
*Please understand that we are carrying out this response in adherence with government policy.

(3) Countermeasures against COVID-19 for each properties
COVID-19 measures, a new type of coronavirus countermeasure that is actually used at the property, is shown in the House outline of each property page on our website.

(4) Pre-move-in support for customers who plan to move in
If you are a prospective tenant and have or will be entering Japan from overseas, if you are scheduled to take a PCR test or antigen test, if you have been identified as a close contact, or if you have a fever or abnormal sense of taste or smell, you must report to Oak House before you sign the contract.

(5) When infection of the COVID-19 is confirmed in a resident.
We take appropriate measures according to the instructions of the public health center in charge of the property where the customer lives in. Even if the public health center instructs us to quarantine a resident of a social residence or share house in his or her own room when the infection is confirmed, we ask the resident to move to an apartment managed by us during the quarantine period set by the public health center. We also disinfect common areas on the same day at the earliest so that our tenants can live in peace.

Measures for those who are currently living in Oakhouse house

Recommendation of hand washing and gargling

Provision of alcohol disinfectant and soap (provided depending on availability)

Request that residents refrain from gathering in groups for meals, etc.

In order to prevent infection, we prohibit or restrict the following activities for the time being.

Visitors who are not residents are basically only allowed to use the rooms of the host.

Oakhouse asks that residents refrain from the following actions as much as possible.

Gatherings of or meals shared by groups of multiple people

We also request cooperation regarding the following:

Sufficiently ventilating rooms by opening windows, etc.

Oakhouse will continue to make efforts to prevent the spread of infection and implement appropriate and necessary measures to put the safety of our residents, employees, and stake-holders at the top priority.

April 30th, 2021
Oakhouse Co., Ltd.