Inquiry contents

  • STEP1Fill out the fields on the inquiry form
  • STEP2Confirm contents
  • STEP3Send complete

※Fields marked * are required.

House Name
Room number
Email Address
Mobile Phone number
Inquirer information New Smart Membership inquiries
Application contents Application for new member Application to increase amount Application to decrease amount
Total application fees

Please select "the amount you would like refunded" if you would like to decrease the amount. Please note that this is not "the amount that would remain after the decrease".

Expected bank transfer date

If you would like your discount to take effect starting from the day of initial contract date, the payment must be made by the day before the initial contract date.

Number of times transferred Lump transfer Partial transfer
Bank account for refund
Bank name
Bank account for refund
Branch name
Bank account for refund
Account number

If the number is less than 7 digits, please put zeroes ("0") at the beginning of the number.

Bank account for refund
Name on account

Please write the information as it appears on your bank book or card (kana, English, numbers, etc.). If the information is not entered correctly, processing could take more time than usual.

Agree to Terms Agree to Terms

New Smart Deposit: Important notes
*Please make sure to read over and agree to the Agreement before making an application for the New Smart Membership Program.
*New Smart Membership not available at Hebel Stay Daikanyama as of January 20th 2018.
*Refunds of the New Smart Membership deposit will be transferred to the designated bank account within 3 bank business days. However this excludes year-end holidays or days when Oakhouse is not operating. Applications made by 17:59 will be counted as day-of, and applications made after 18:00 will be counted as the next day.
*When making an application to decrease your deposit amount, please select “amount you would like refunded”. Please note that this is not the same as “amount left after decrease”.
*The designated account holder name must match the name of the person on the contract. Refunds cannot be made to a 3rd party.
*After submitting the application, if you would like to change any of the fields in your application such as the amount, etc., please