Inquiries from those who wish to move into our property and those who are moving in
How to reserve a preview? How much is the initial cost? Enter what you want to know and search!
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About the Coronavirus
- What kind of preventive measures are you taking?
- There are tenants who aren't wearing a face mask. What can be done in such a case?
- Somebody is bringing friends and people from outside over to the house. What can be done in such a case?
- There are many restrictions on my activities, such as restrictions on the use of common areas, overnight stays, parties, etc. based on what I was told
- Please ban drinking in the house altogether
- People are meeting up and eating together. Please remind them to be careful.
- Can it be that a person who tested positive is staying in a Share House without being properly isolated?
- From a client returning from abroad. 「I was told by the government that shared accommodation is not allowed as a place to spend your quarantine period
- What happens if a tenant is infected with the New Coronavirus?
- I have been diagnosed as positive or as a close contact by a health centre or hospital. What should I do?
- Can you tell me the room number of the infected person? I believe we have a right to know for our own safety.
- I have been asked by my work/school to take a PCR test due to an outbreak in my property. Can Oakhouse pay for this?
- Can an infected person be evicted if the reason for their infection was alcohol consumption or lack of self-care? I am worried about future cases.
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About Cleaning and Management
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About the house viewing appoitment
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About reservation
- When can I make a reservation?
- Tell me if there are any restrictions based on employment or school status.
- Tell me if there are any restrictions based on visa type.
- Tell me if there are any financial (income, bank balance, etc.) restrictions.
- Tell me if I need to set up a guarantor or guarantor company.
- Is there a cancellation fee?
- When can I make a reservation?
- When will the room be available?
- When can you tell me the address?
- Do I have to move in at a certain time of day?
- Tell me if there are any age restrictions
- Tell me if there are any restrictions based on nationality.
- Tell me if there are any gender restrictions
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About the contract
- I want to change the name of the person on the contract
- Tell me the length of the contract.
- How many people can stay in one room?
- Tell me if I can sign a regular lease contract.
- Tell me if I can sign a contract for more than 6 months.
- Tell me know if I can't a new contract.
- Tell me about next contract.
- How to get fire insurance, homeowners insurance, etc.
- Tell me the format of the contract.
- Tell me if I can extend or renew the contract.
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About fees and payment
- How do I stop the rent payment reminders?
- What is the maintenance fee?
- Are there additional fees?
- How to pay rent?
- What is the deadline to pay initial fees?
- How much are initial fees?
- Tell me about the receipt.
- Refunds
- Tell me how much extra the utilities will cost if I exceed the amount of utilities.
- Tell me about the meter reading period for utilities.
- Tell me if you can indicate the total amount of rent and maintenance fee in the contract.
- Rent
- Payment breakdown
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About the New Smart Membership
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About Oak Fellows
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About PAO points
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About Discounts and Campaigns
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About Transferring (moving in between Oakhouse pro
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About Move-out
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About Overnight Guests
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About Second-person
- Tell me how many people can live with you in the same room.
- Tell me the cost of living with someone else.
- Tell me if you can move in with a friend, partner, or family member.
- What is the procedure for starting to live together from the beginning of the contract?
- What is the procedure for starting to live together after the contract starts?
- What is the procedure to end cohabitation?
- How to make myself as cohabitant, with the current cohabitant as the contractor?
- 同居者以外を契約者にして、自身を同居者にする手続き方法を教えて
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About the Tenants
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About Facilities and Equipment
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About Key
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About the internet
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About house rules and manners
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About Mail and Delivery
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About the property
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About the room type
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About the management of personal information
What if the FAQ doesn't help?
Our staff will answer the questions that cannot be solved by FAQ, so sorry to trouble you, but Login or contact us after registering as a member.
Inquiries accepted 24 hours a day (Staff replies from 10:00 to 18:00)
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