Welcome to the Oakhouse Help Center!
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Accepting inquiries 24 hours （Responding from 10:00 to 18:00）
Inquiries by phone
Inquiries are handled by automatic voice guidance and Oakhouse staff.
Phone support information
- Line1 For English, for moving in to Oakhouse, or if you are a current resident and would like to speak to staff directly.
- Line2 Inquiries regarding Oakhouse facilities, construction, or delivery service
- Line3 Real estate sales, effective use of real estate
- Line4 Corporate contracts
- Line5 Accounting department
- Line6 Human resources and hiring
- Line7 Media and PR
*We do not accept telemarketing calls.
- Line1 Weekdays & Saturdays, Sunday 10:00 - 18:00
Line2〜Line7Weekdays 10:00 - 18:00
Most read articles
How can I pay?
Japanese citizens Bank transfer (credit cards not accepted except in...
When can I make a reservation?
The entire reservation process is handled online. See here for details.From...
❶Make a Move-out Application from your Dashboard. ❷Customer Support will contact...
The minimum contract length is 1 month. For long-term contracts...
You can check your next payment and payment history here....
Move-out application rules
If you would like to move out, you must make...
I would like to see a house
How to make a reservation to see a house❶Find the...
Transfer fees and rules
You can transfer to another Oakhouse location once 1 month...