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Saving Electricity

Due to the nuclear power plant problem caused by the March 11th earthquake, the government is requesting everyone to not use electricity as much as you can.  In order to help preserve the electricity many people have been restricting their usage of air conditioners, including myself.

To help people succeed with not using the air conditioners, stores are offering a variety of products to help us cool down.  One popular item is a kind-of towel that you wrap around your neck and either you can put ice packs inside or another one if you get it wet it stays cool for up to 7 hours!  Many of my students are using these and I think they are good for a bit.  However, I do see some down side to them.  The ones which you get wet don’t really stay that cool for a long time and the ones with ice packs soon turn into water and actually turn warm under the sun!  Oh no!

Another product that I found is a kind-of spray that contains something like menthol or something to that effect.  So when you spray it directly onto your scalp, it really cools it down.  And it has this amazing popping sensation so it feels like pop rocks on your head!  I love it!

Unfortunately with all these products I still usually turn the air conditioner on right when I get home (I bike home and am so hot!!!).  I usually end up letting the room get cooler and then turn it off and then turn it back on when it gets hot and so-on and so-on.  I wonder if this is helping or maybe even making it worse?

Bad Customer Service

It’s not often that you come across bad customer service.  Yes, sometimes it’s a little bit too robotic for me but it’s not bad.  However, in the middle of May I found a bike company that sold cheap and, according to customer reviews, good road bike.  So I bought one….

First problem, I used an American credit card and they automatically thought that someone used it fraudulently.  So we went back and forth trying to contact each other so that I could let them know that indeed I was innocently just trying to buy a bicycle (although my American name and bad Japanese should have confirmed it).  Right from the beginning the customer service seemed shady. Definitely not up to the Japanese standards that I’m used to.

After sorting out the payment problem they told me that the delivery date would be postponed until the beginning of June because of ordering parts.  So I waited… Beginning of June, nothing. No bike, no word.  So I had to email them and ask about the progress of the bike.  Nonchalantly, they added that parts were backordered and it would now be the end of June.  So I waited… End of June, nothing.  No bike, no word.

I wasn’t really freaking out because they hadn’t taken my payment but still I was getting a little angry by now.  So I emailed again and they said now it would be the end of July!  WTF!  The bike ended up being shipped and delivered within 10 days of the last email however the last correspondence I had with the company had no real message of forgiveness.

I think I have been spoiled by good customer service in this country.  I just couldn’t believe it, Two months!  But even more then the time it took, was the lack of communication that really bothered me.

Oh well, I’m going for a ride now.

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