MY CASTLE SHIBUYA JP

STEP 2Room viewing

If you would like to see the room, please make a reservation by the method below.

After contacting us, the Customer Support will contact you again with the date and time.

STEP 3Move-in reservation

1Fill out and send the move-in application form.

*Oakhouse will provide guidance separately for the move-in application form.
*A copy of ID such as driver's license, passport, residence card, alien registration card, etc. is required.
*Please indicate on the move-in application form if you would like to rent bedding.

2After sending in the move-in application, Oakhouse will conduct an investigation.

There is a personal inspection prior to moving in.
The inspection may take several business days.
Oakhouse will contact you with the results of the inspection.

3Prepare the move-in reservation fee.

Move-in reservation fee

Signing the contract between the 1st and 20th day of the month → contract fee + daily calculated rent
Signing the contract between the 21st and the 31st of the month → contract fee + daily calculated rent + 1 month of rent

Contract fee (only required at the first contract / non-refundable)

• Apartment: ¥50,000
• Single room: ¥30,000
• Share room: ¥20,000
• Compartment: ¥20,000
• Dormitory: ¥10,000

*for Social Residence and Gran series houses

• Apartment: ¥50,000
• Single room: ¥50,000
• Share room: ¥40,000
• Compartment: ¥40,000
• Dormitory: ¥30,000

Bedding

Bedding is not provided.
■Bed pad: 2,000 Yen
※Because of hygienic reasons the bed pad will have to be bought in any case, no matter if you rent the bedding or not。


You can rent bedding from Oakhouse.
*Bedding is fixed depending on the bed size, and the type cannot be chosen.

■Rental bedding：13,000 Yen（optional）
≪Contents≫
Duvet + Cover
Pillow + Cover
Bed sheets
​（◎Futon set for the floor）

◎Only for rooms that require a Futon set。

4Schedule a date and time to move in.

*Move-in appointments can be scheduled between 11:00 to 18:00.
*If your flight will arrive at the airport later than 15:00, your move in will be the next day.

STEP 4Contracting procedure

1Contracting procedure

• Fill out and sign the contract.
• You will receive the key.

2Cancellation of move-in reservation

If you cancel your move-in application after it has been processed, the following cancellation fees apply.

• Cancel between 1 month to 8 days prior to move-in date: 50% of contract fee
• Cancel between 7 days prior to the day of move-in: 100% of contract fee

*If the contract fee had been discounted, the cancellation will be calculated at the full contract fee amount.

STEP 1Choose your move-out date

Once you have chosen your move-out date

For single, compartment, and apartment rooms, at least 1 month prior to your desired move-out date, contact us via one of the methods below. For dormitories, contact us at least 14 days prior.

1Log in to your Oak Member Dashboard

Log in to your Oak Member Dashboard below.

If you cannot log in, please check your e-mail address or reset your password.

2Apply to move out from the Oak Member Dashboard

After logging in to the Oak Member page, select "move out application" from the menu and fill in the required information on the form.

*Please carry out this process at least 1 month prior to your desired move out date. As a rule, 1 month of rent applies from the date your application is accepted, so please apply as soon as possible.

*Rent until your move-out date will be calculated per day. For any overpaid rent amount, it will be transferred to by bank after your move-out has been completed.

STEP 2Decided move-out time

Once you have decided your move-out time

Please schedule your move-out time for within business hours. (Please consult if you need a different time)
Once you have decided on the details, contact your house manager.

STEP 3Move out (check out)

When moving out, please clean the room.

1If the manager will meet with you on the move-out day

The manager will check the room and fixtures. Return the key to the manager.

2If the manager will not meet with you on the move-out day

Leave the key in a designated place and move out by yourself. (The designated place will be shared with you before you move out) After the manager has checked the room, they will contact you.

*Rent until your move-out date will be calculated per day. For any overpaid rent amount, it will be transferred to by bank after your move-out has been completed.

Change of address

Thank you very much for staying with us at Oakhouse. We look forward to your staying with us again.